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Could this be a sign of a mental health condition?","psychiatrists",{"categoryName":627,"questionText":628,"landingSeoUrl":629},"Occupational Medicine","My job involves repetitive movements, and I'm experiencing wrist pain. What are some preventative measures and treatment options?","occupational-medicine","You can then choose to continue the exchange and get a complete and detailed answer.","is answering it accurately and carefully.","Loading questions...","Popular questions","Unable to close the question. Please try again.","Continue the discussion and access unlimited questions","Your question is in good hands.","is answering it","Unable to process your question. Please try again.","Estimated time before preview publication: a few minutes.","The question has been closed successfully.","Your information is treated confidentially.","You will also have the opportunity to clarify certain elements or add a document to refine the answer if necessary.",{"error":129,"title":441,"minChars":644,"seoTitle":441,"emailSent":444,"minDigits":645,"emailLabel":365,"backToLogin":646,"description":647,"submitButton":443,"updateButton":648,"seoDescription":441,"updatingButton":442,"passwordUpdated":649,"emailPlaceholder":650,"errorDescription":651,"newPasswordLabel":652,"newPasswordTitle":653,"passwordMismatch":654,"submitButtonLoading":442,"confirmPasswordLabel":655,"emailSentDescription":446,"resetErrorDescription":656,"newPasswordPlaceholder":657,"confirmPasswordPlaceholder":658,"passwordUpdatedDescription":659},"Password must contain at least 8 characters","Password must contain at least 2 digits","Back to login","Enter your email address","Update password","Password updated","your email","Unable to send reset email. 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Please try again.","Please enter your email","Please enter a valid email",{"more":807,"hello":808,"askQuestion":809,"haveQuestions":810,"assistantIntro":811,"askExpertOnline":812,"expertsOnlineFor":813,"getImmediateAssistance":814},"More...","Hello,","Ask your question to {expertName}","Do you have questions?","I am {assistantName}, {expertName}'s assistant{gender}, how can I help you?","Ask an expert > {category} online","{Profession} experts online for your needs in {synonym1}, {synonym2}","get immediate and adequate assistance",{"title":816,"subtitle":817},"What our clients say about us","Discover reviews from those who have trusted us",{"comingSoon":819,"chooseSpecialty":820},"coming soon","Choose a specialty below for {cityName}.",{"id":822,"slug":823,"title":824,"excerpt":825,"contentMd":826,"heroImage":827,"heroImageAlt":828,"heroImageCredit":829,"audioUrl":830,"audioGeneratedAt":831,"readingTimeMin":832,"status":833,"lang":834,"countryCode":835,"languageCode":836,"categoryId":837,"expertId":838,"metaTitle":839,"metaDescription":840,"keyword":841,"trendingTopic":842,"trendSource":843,"seoApiPageId":844,"seoApiTenantId":845,"viewCount":846,"internalLinksCount":847,"gscVerdict":848,"gscCoverage":849,"gscLastCrawl":850,"gscCheckedAt":851,"gscIndexingState":850,"gscRobotsTxtState":850,"gscPageFetchState":850,"gscGoogleCanonical":850,"gscCrawledAs":850,"cwvLcp":852,"cwvLcpRating":853,"cwvFcp":854,"cwvFcpRating":853,"cwvCls":847,"cwvClsRating":855,"cwvAuditedAt":856,"publishedAt":857,"createdAt":858,"updatedAt":859,"category":860,"expert":862,"_renderedHtml":871},"cmpaztp110257gdmfr8a23dzd","on-running-shoes-squeaky-cloudtec-lawsuit-consumer-rights-2026","On Running's Squeaky CloudTec Shoes: What the Class Action Means for Your Consumer Rights in 2026","A squeaking sound coming from your shoes might seem like a minor inconvenience. But for thousands of Americans who paid between $140 and $180 for a pair of On Running's CloudTec footwear, that noise h","A squeaking sound coming from your shoes might seem like a minor inconvenience. But for thousands of Americans who paid between $140 and $180 for a pair of On Running's CloudTec footwear, that noise has turned into a federal class action lawsuit — and a crash course in consumer rights they didn't know they had.\n\n## What Is the On Running Squeaky Shoe Lawsuit?\n\nA class action complaint filed in Oregon federal court accuses On Inc. — the Swiss running shoe brand known for its CloudTec sole technology — of selling shoes with a structural defect that causes a persistent, loud squeaking sound during normal use. The plaintiffs, Louis Bologna and Patricia Ramirez, allege the problem is caused by the hexagonal and octagonal holes in On's signature CloudTec design: when wearers step, rubber components within the sole rub together, producing an embarrassing squeak that occurs with every stride.\n\nThe complaint alleges violations of state and federal consumer protection laws, including the Magnuson-Moss Warranty Act, which governs warranties on consumer products sold in the United States. On's current warranty policy reportedly excludes the squeaking as a covered defect, classifying it as \"normal wear and tear\" — a characterization the plaintiffs dispute.\n\nOn Running shoes are among the fastest-growing premium athletic footwear brands in the US market. Models like the Cloudmonster and Cloud X retail for $140–$180, significantly above the $132 average price for running shoes. Customers who report the squeak say the company has refused exchanges and returns, leaving them stuck with a product they consider unusable in professional or social settings.\n\n## What Are Your Rights as a Consumer When a Product Has a Known Defect?\n\nThe On Running lawsuit highlights a set of consumer protections that apply broadly to defective products in the US — not just athletic shoes.\n\n### 1. Federal Warranty Rights Under Magnuson-Moss\n\nIf a product comes with a written warranty, the Magnuson-Moss Warranty Act requires that warranty to be honored in good faith. A company cannot label a structural defect as \"normal wear and tear\" to avoid paying for repairs or replacements when the defect is present from the moment the product is first used.\n\nConsumers who believe a warranty claim has been improperly denied can file a complaint with the Federal Trade Commission or pursue legal action. When the same defect affects hundreds or thousands of buyers, a class action lawsuit — like the one against On Running — allows a single case to address harm at scale.\n\n### 2. State Lemon Laws and Consumer Protection Acts\n\nDepending on the state, consumers may also have protections under state lemon laws or Unfair and Deceptive Acts and Practices (UDAP) statutes. While lemon laws typically apply to vehicles, many states have parallel consumer protection statutes covering durable goods, electronics, and footwear. In California, Oregon, and New York, for example, consumer protection laws are among the strongest in the nation, making it easier to pursue claims when a company refuses to honor a warranty or misrepresents a product's quality.\n\n### 3. The Right to Join or Benefit From a Class Action\n\nWhen a class action lawsuit is filed over a defective product, any customer who purchased the affected model within the relevant time window may automatically qualify as a class member. You do not need to hire an attorney or file a separate lawsuit to benefit. If the case settles, class members typically receive notice by mail or email and can submit a claim to receive compensation — which might take the form of a refund, a store credit, or a product replacement.\n\nIt's worth noting that class action settlements can take one to three years to resolve. Keeping your proof of purchase, original packaging, and any communication with the company's customer service team strengthens your position.\n\n### 4. The Right to a Refund or Exchange Under State Law\n\nIn most US states, if a product fails to perform its basic function within a reasonable time — and the retailer or manufacturer refuses to remedy the situation — consumers may have the right to demand a full refund under implied warranty law. An implied warranty of merchantability means the product must do what it is reasonably expected to do. A running shoe that emits a loud squeak every time the wearer takes a step arguably fails that standard.\n\nIf direct attempts to return or exchange the product have been denied, a certified letter to the retailer or manufacturer outlining your statutory rights under your state's consumer protection laws can sometimes prompt a resolution before legal action is necessary.\n\n## Steps to Take If You Have a Defective On Running Shoe\n\n1. **Document the defect.** Record a short video demonstrating the squeaking. Date-stamp the file. Courts and settlement administrators treat documentation seriously.\n2. **Contact On Running's customer service in writing.** Request a return or refund in an email or through a documented support ticket. Keep a copy of the response.\n3. **File a complaint with the FTC or your state attorney general.** Complaints from multiple consumers about the same product pattern support enforcement action and class actions.\n4. **Check whether you are already covered.** Search for the active On Running class action settlement at [consumer.ftc.gov](https:\u002F\u002Fconsumer.ftc.gov\u002F) or through a consumer attorney. If a settlement is reached, your purchase receipt is your admission ticket.\n5. **Consult a consumer protection attorney.** Many consumer protection lawyers work on contingency — you pay nothing unless you recover compensation.\n\n## What This Case Reveals About Premium Brand Accountability\n\nOn Running built its reputation on engineering innovation. The CloudTec sole is the company's most recognized design feature, prominently marketed on its $140–$180 shoes. When that design feature produces an embarrassing and persistent squeak — and when the company responds by calling it \"normal wear and tear\" — it raises a clear accountability question.\n\nPremium pricing implies premium standards. Consumer law, both federal and state, exists precisely to ensure that companies cannot charge top-of-market prices and then disclaim responsibility when their products fall short.\n\nIf you purchased On Running shoes and have experienced persistent squeaking that the company refused to address, a consumer rights attorney can review your situation and explain your legal options. On ExpertZoom, licensed consumer law attorneys are available for consultation, with no upfront cost and no waiting room.\n\n**The squeak might be embarrassing. The legal remedy does not have to be.**\n","https:\u002F\u002Fpub-bdebbd2dad294475a2da0eb657815b6b.r2.dev\u002Fhero\u002F0fbf3cb4-957-0ad888.webp","Consumer victim speaking at a Massachusetts Attorney General consumer protection event","{\"author\": \"Office of the Attorney General of Massachusetts\", \"source\": \"wikimedia\", \"license\": \"Public domain\", \"pageUrl\": \"https:\u002F\u002Fcommons.wikimedia.org\u002Fwiki\u002FFile:Consumer-victim-telling-his-story_4420649482_o.jpg\", \"attributionHtml\": \"Photo: Office of the Attorney General of Massachusetts \u002F Wikimedia (Public domain)\"}","https:\u002F\u002Fpub-bdebbd2dad294475a2da0eb657815b6b.r2.dev\u002Faudio\u002Fnews\u002F0fbf3cb4-957-0ad990.mp3","2026-05-18T09:20:02.290Z",5,"PUBLISHED","en-US","us","en","cmkzhdaze00036hqbr091u5ux","22270d09-e58c-4648-8c98-01c7a1e4d107","On Running Squeaky Shoes Lawsuit 2026: Know Your Rights | Expert Zoom","On Running faces a class action over squeaky CloudTec shoes in 2026. 4 consumer rights you hold — Magnuson-Moss, state lemon laws, refund, class membership.","on running shoes squeaky cloudtec lawsuit consumer rights 2026","on","US","0fbf3cb4-957","9cc87197-5408-43dc-9de5-d740868a64f4",326,0,"NEUTRAL","URL is unknown to Google",null,"2026-05-26T14:41:31.020Z",2.85,"needs_improvement",2.4,"good","2026-06-24T02:08:51.196Z","2026-05-18T09:20:02.292Z","2026-05-18T09:20:02.293Z","2026-06-25T15:02:48.386Z",{"id":837,"name":861,"slug":597,"parentId":850},"Lawyers",{"id":838,"first_name":863,"name":864,"slug":865,"specialty":866,"picture":867,"region":868},"Isabella","Torres","isabella-torres","Legal Advisor","lawyers\u002F17783654d3babaa5310810e65bfff8bcaa",{"code":834,"country":869},{"code":843,"name":870},"Etats-Unis","\u003Cp>A squeaking sound coming from your shoes might seem like a minor inconvenience. But for thousands of Americans who paid between $140 and $180 for a pair of On Running's CloudTec footwear, that noise has turned into a federal class action lawsuit — and a crash course in consumer rights they didn't know they had.\u003C\u002Fp>\n\u003Ch2 id=\"what-is-the-on-running-squeaky-shoe-lawsuit\">What Is the On Running Squeaky Shoe Lawsuit?\u003C\u002Fh2>\n\u003Cp>A class action complaint filed in Oregon federal court accuses On Inc. — the Swiss running shoe brand known for its CloudTec sole technology — of selling shoes with a structural defect that causes a persistent, loud squeaking sound during normal use. The plaintiffs, Louis Bologna and Patricia Ramirez, allege the problem is caused by the hexagonal and octagonal holes in On's signature CloudTec design: when wearers step, rubber components within the sole rub together, producing an embarrassing squeak that occurs with every stride.\u003C\u002Fp>\n\u003Cp>The complaint alleges violations of state and federal consumer protection laws, including the Magnuson-Moss Warranty Act, which governs warranties on consumer products sold in the United States. On's current warranty policy reportedly excludes the squeaking as a covered defect, classifying it as "normal wear and tear" — a characterization the plaintiffs dispute.\u003C\u002Fp>\n\u003Cp>On Running shoes are among the fastest-growing premium athletic footwear brands in the US market. Models like the Cloudmonster and Cloud X retail for $140–$180, significantly above the $132 average price for running shoes. Customers who report the squeak say the company has refused exchanges and returns, leaving them stuck with a product they consider unusable in professional or social settings.\u003C\u002Fp>\n\u003Ch2 id=\"what-are-your-rights-as-a-consumer-when-a-product-has-a-known-defect\">What Are Your Rights as a Consumer When a Product Has a Known Defect?\u003C\u002Fh2>\n\u003Cp>The On Running lawsuit highlights a set of consumer protections that apply broadly to defective products in the US — not just athletic shoes.\u003C\u002Fp>\n\u003Ch3 id=\"1-federal-warranty-rights-under-magnuson-moss\">1. Federal Warranty Rights Under Magnuson-Moss\u003C\u002Fh3>\n\u003Cp>If a product comes with a written warranty, the Magnuson-Moss Warranty Act requires that warranty to be honored in good faith. A company cannot label a structural defect as "normal wear and tear" to avoid paying for repairs or replacements when the defect is present from the moment the product is first used.\u003C\u002Fp>\n\u003Cp>Consumers who believe a warranty claim has been improperly denied can file a complaint with the Federal Trade Commission or pursue legal action. When the same defect affects hundreds or thousands of buyers, a class action lawsuit — like the one against On Running — allows a single case to address harm at scale.\u003C\u002Fp>\n\u003Ch3 id=\"2-state-lemon-laws-and-consumer-protection-acts\">2. State Lemon Laws and Consumer Protection Acts\u003C\u002Fh3>\n\u003Cp>Depending on the state, consumers may also have protections under state lemon laws or Unfair and Deceptive Acts and Practices (UDAP) statutes. While lemon laws typically apply to vehicles, many states have parallel consumer protection statutes covering durable goods, electronics, and footwear. In California, Oregon, and New York, for example, consumer protection laws are among the strongest in the nation, making it easier to pursue claims when a company refuses to honor a warranty or misrepresents a product's quality.\u003C\u002Fp>\n\u003Ch3 id=\"3-the-right-to-join-or-benefit-from-a-class-action\">3. The Right to Join or Benefit From a Class Action\u003C\u002Fh3>\n\u003Cp>When a class action lawsuit is filed over a defective product, any customer who purchased the affected model within the relevant time window may automatically qualify as a class member. You do not need to hire an attorney or file a separate lawsuit to benefit. If the case settles, class members typically receive notice by mail or email and can submit a claim to receive compensation — which might take the form of a refund, a store credit, or a product replacement.\u003C\u002Fp>\n\u003Cp>It's worth noting that class action settlements can take one to three years to resolve. Keeping your proof of purchase, original packaging, and any communication with the company's customer service team strengthens your position.\u003C\u002Fp>\n\u003Ch3 id=\"4-the-right-to-a-refund-or-exchange-under-state-law\">4. The Right to a Refund or Exchange Under State Law\u003C\u002Fh3>\n\u003Cp>In most US states, if a product fails to perform its basic function within a reasonable time — and the retailer or manufacturer refuses to remedy the situation — consumers may have the right to demand a full refund under implied warranty law. An implied warranty of merchantability means the product must do what it is reasonably expected to do. A running shoe that emits a loud squeak every time the wearer takes a step arguably fails that standard.\u003C\u002Fp>\n\u003Cp>If direct attempts to return or exchange the product have been denied, a certified letter to the retailer or manufacturer outlining your statutory rights under your state's consumer protection laws can sometimes prompt a resolution before legal action is necessary.\u003C\u002Fp>\n\u003Ch2 id=\"steps-to-take-if-you-have-a-defective-on-running-shoe\">Steps to Take If You Have a Defective On Running Shoe\u003C\u002Fh2>\n\u003Col>\n\u003Cli>\u003Cstrong>Document the defect.\u003C\u002Fstrong> Record a short video demonstrating the squeaking. Date-stamp the file. Courts and settlement administrators treat documentation seriously.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Contact On Running's customer service in writing.\u003C\u002Fstrong> Request a return or refund in an email or through a documented support ticket. Keep a copy of the response.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>File a complaint with the FTC or your state attorney general.\u003C\u002Fstrong> Complaints from multiple consumers about the same product pattern support enforcement action and class actions.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Check whether you are already covered.\u003C\u002Fstrong> Search for the active On Running class action settlement at \u003Ca href=\"https:\u002F\u002Fconsumer.ftc.gov\u002F\">consumer.ftc.gov\u003C\u002Fa> or through a consumer attorney. If a settlement is reached, your purchase receipt is your admission ticket.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Consult a consumer protection attorney.\u003C\u002Fstrong> Many consumer protection lawyers work on contingency — you pay nothing unless you recover compensation.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch2 id=\"what-this-case-reveals-about-premium-brand-accountability\">What This Case Reveals About Premium Brand Accountability\u003C\u002Fh2>\n\u003Cp>On Running built its reputation on engineering innovation. The CloudTec sole is the company's most recognized design feature, prominently marketed on its $140–$180 shoes. When that design feature produces an embarrassing and persistent squeak — and when the company responds by calling it "normal wear and tear" — it raises a clear accountability question.\u003C\u002Fp>\n\u003Cp>Premium pricing implies premium standards. Consumer law, both federal and state, exists precisely to ensure that companies cannot charge top-of-market prices and then disclaim responsibility when their products fall short.\u003C\u002Fp>\n\u003Cp>If you purchased On Running shoes and have experienced persistent squeaking that the company refused to address, a consumer rights attorney can review your situation and explain your legal options. On ExpertZoom, licensed consumer law attorneys are available for consultation, with no upfront cost and no waiting room.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>The squeak might be embarrassing. The legal remedy does not have to be.\u003C\u002Fstrong>\u003C\u002Fp>\n",{},[]]