Rhys MorganA new ITVX bug is causing havoc for Sky Stream and Sky Glass customers across the UK, with viewers reporting that programmes are skipping straight to the end credits and spoiling crucial plot points. The issue, first documented on 30 May 2026, adds to a growing list of technical failures that have plagued ITV's streaming platform since its relaunch.
ITVX has become a household name for British viewers seeking on-demand access to ITV dramas, reality shows, and live sport. Yet the service has developed a reputation for instability. Trustpilot reviews cite constant buffering, freezing, app crashes, and a frustrating user interface. The latest Sky-specific bug represents a new low for a platform that recently crashed nationwide on 10 February 2026, just minutes before a prime-time episode of Love Island: All Stars.
What is the Sky Stream and Glass ITVX bug?
According to reports from cordbusters.co.uk on 30 May 2026, the bug affects ITVX on Sky's proprietary streaming hardware. Users attempting to watch on-demand content find that the app jumps unexpectedly to the final moments of an episode, revealing spoilers before the viewer has seen a single scene. The problem appears to be confined to Sky Stream and Sky Glass devices, suggesting a compatibility issue between ITV's app and Sky's software stack.
Sky has not issued a formal statement on the bug, but affected customers have been advised to report the issue through Sky's customer service channels. For viewers who have invested in Sky's premium all-in-one television ecosystem, the fault is particularly galling. Sky Glass starts at £699, while Sky Stream requires a monthly subscription on top of any ITVX premium tier.
A history of ITVX technical failures
The May 2026 bug is not an isolated incident. On 10 February 2026, ITVX collapsed under the weight of Love Island viewers attempting to stream the episode simultaneously. The platform displayed error messages reading "Video error. Please try restarting the app" for up to fifteen minutes past the scheduled broadcast time. ITV attributed the outage to "technical glitch problems" in a statement released the following day.
Industry analysts have pointed to server capacity as a recurring vulnerability. Love Island regularly attracts more than 3 million viewers per episode, and when a significant portion attempts to log in at exactly 9pm, ITVX's infrastructure has repeatedly struggled to cope. The February crash was at least the third major Love Island-related outage in eighteen months.
Beyond high-profile crashes, everyday users report chronic issues. Buffering during advert breaks is a common complaint on Trustpilot, with some viewers noting that adverts stream flawlessly while the actual programme stutters or drops out entirely. Others report app crashes on smart TVs, login failures, and a confusing interface that makes it difficult to find specific series or resume watching where they left off.
When basic troubleshooting is not enough
ITV publishes a standard troubleshooting guide that recommends restarting devices, clearing app cache, reinstalling the application, and checking for software updates. These steps resolve simple connectivity or compatibility issues, and they are worth trying before seeking outside help.
However, persistent problems often indicate deeper issues. If ITVX crashes on one device but works on another, the fault may lie with outdated firmware or insufficient processing power in the problematic hardware. Older smart TVs, in particular, frequently lack the memory or chipset performance to run modern streaming apps smoothly. If buffering affects every streaming service in your home, the root cause is likely your broadband connection, router placement, or Wi-Fi interference from neighbouring networks.
For households with multiple viewers, devices, and smart home gadgets, diagnosing network congestion requires technical expertise. An IT specialist can conduct a site survey, analyse bandwidth usage patterns, and recommend hardware upgrades or network segmentation that eliminates bottlenecks.
How an IT expert can solve your streaming woes
When self-service troubleshooting fails, a qualified technology consultant can save hours of frustration. For business premises such as pubs, hotels, or coworking spaces that rely on commercial streaming licences, downtime translates directly into lost revenue. An IT specialist can configure enterprise-grade routers, implement Quality of Service policies that prioritise video traffic, and set up redundant internet connections that failover automatically if the primary line drops.
Home users also benefit from professional intervention. If you have replaced your router, upgraded your broadband package, and reset every device in your home yet ITVX still buffers, the problem may be interference from baby monitors, microwave ovens, or thick walls blocking Wi-Fi signals. A network engineer can map your home's RF environment and recommend mesh Wi-Fi systems or Powerline adapters that deliver stable connectivity to every room.
For Sky Glass and Sky Stream customers affected by the current ITVX bug, an IT consultant can verify whether the issue is specific to your account, your hardware batch, or your local network configuration. They can also liaise with Sky or ITV support on your behalf, armed with diagnostic data that accelerates resolution.
What ITV and regulators should do next
Ofcom's expanded remit now covers streaming platforms including Netflix and Prime Video, giving the regulator power to investigate persistent service failures. While ITVX has not yet faced a formal Ofcom inquiry, the pattern of outages suggests that ITV needs to invest more heavily in infrastructure resilience, particularly for peak-time events.
For consumers, the lesson is clear: streaming services are convenient until they fail. When they do, knowing whether the problem lies with the app, the device, or the network is half the battle. The other half is knowing when to call in an expert who can diagnose the issue properly and recommend a lasting fix rather than a temporary workaround.
