Emie WangClick Frenzy, one of Australia's most recognisable online shopping events, entered liquidation on 30 March 2026 — and thousands of Australian consumers are now asking what their rights are.
What happened to Click Frenzy?
On 30 March 2026, members of Click Frenzy Pty Ltd voted to wind up the company. Frank Lo Pilato and Adam Cormack of RSM Australia Partners were appointed as liquidators that same day. The company's website now displays a message confirming the liquidation, and social media accounts have gone dark.
Click Frenzy had operated since 2012, running twice-yearly sales events — its "Main Event" in November and "Travel" sale in May — that attracted up to 1.5 million registered users. Combined annual revenue was estimated at approximately $7 million.
Receivers are continuing to trade the business in the short term while seeking a buyer. Non-binding indicative offers from potential purchasers were due by 10 April 2026.
What it means for Australian consumers
The immediate question for most people is: do I lose money I spent through Click Frenzy?
The answer depends on how you transacted. Click Frenzy operated as a deal aggregator and traffic referral platform — it directed shoppers to retailer websites, where the actual purchase was completed. This means most purchases were made directly with individual retailers, not with Click Frenzy itself.
However, some consumers may have purchased Click Frenzy-branded gift cards or promotional credits. These are now at risk. If you hold any such credits, you should contact the liquidators at RSM Australia immediately and register as a creditor.
According to the Australian Competition and Consumer Commission (ACCC), when a retailer or platform enters administration or liquidation, consumers with outstanding orders or unused credits become unsecured creditors. This means they rank behind secured creditors — such as banks — in the queue for repayment. Recovery is not guaranteed.
Your rights under Australian Consumer Law
The Australian Consumer Law (ACL) provides strong protections — but these apply primarily to the retailer who sold you a product, not to the platform that facilitated the transaction.
If you purchased a product through a Click Frenzy deal from a participating retailer, and the retailer has fulfilled the order, you have no claim against Click Frenzy. If the retailer has not yet shipped your item, your claim is against that retailer, not Click Frenzy.
If you made a payment directly to Click Frenzy — for example, for a gift voucher or promotional bundle — your recourse is through the liquidation process. Contact RSM Australia Partners and submit a creditor claim. You may also be able to dispute the charge through your bank or credit card provider under chargeback rules.
The ACCC recommends that consumers in this situation:
- Gather all receipts, order confirmations and email correspondence
- Contact their bank or credit card issuer within 45 days of the original transaction
- Register as a creditor with the appointed liquidators if relevant
When to seek legal advice
Most consumers will be able to resolve their situation directly with their bank or with the participating retailer. But in some cases, professional legal advice can make a significant difference.
If the amount involved is substantial, if a retailer is refusing to honour your ACL rights, or if you believe you may have a claim that goes beyond a simple chargeback, a consumer rights lawyer can help you understand your options. This is particularly relevant for businesses that used Click Frenzy for promotional purposes and now face unresolved commercial agreements.
The ACL also contains provisions around misleading and deceptive conduct. If you believe you were misled about the nature of a Click Frenzy promotion — for example, about the availability of stock or the value of a discount — a legal professional can advise on whether a claim is worth pursuing.
The broader lesson for online shoppers
Click Frenzy's collapse is a reminder that even well-established platforms can fail quickly. For Australian consumers, a few simple habits reduce exposure:
Pay by credit card when possible. Chargeback rights offer a layer of protection that bank transfers and buy-now-pay-later schemes do not.
Be cautious with platform-specific vouchers. Gift cards and credits issued by a platform — rather than a specific retailer — offer less protection if that platform fails.
Keep records. Order confirmations, payment receipts, and screenshots of promotional terms are your best evidence if a dispute arises.
On Expert Zoom, you can find consumer rights lawyers across Australia who specialise in online commerce disputes, unfair contract terms, and ACL claims — no matter how complex your situation.
This article provides general legal information only and does not constitute legal advice. For advice specific to your circumstances, consult a qualified Australian legal practitioner.
How to find a consumer rights lawyer in Australia
The stress of unexpected platform failures is real — and navigating liquidation processes, chargeback disputes, and retailer obligations can be genuinely confusing without professional guidance.
Australia has a well-developed network of consumer law solicitors, many of whom offer free initial consultations. Whether your issue involves a $50 voucher or a $5,000 business dispute, the first step is simply to get a professional opinion on where you stand.
Expert Zoom makes it easy to connect with qualified legal professionals across Australia, including specialists in consumer protection law, online commerce disputes, and credit law. You can ask your question, get a free initial response, and decide whether formal legal advice is worth pursuing.
In a digital economy where platforms rise and fall quickly, knowing your rights is the most valuable tool a consumer can have.
